FAQs

Users

What is Chemrespond?
Chemrespond is a database set-up and managed by the NCEC detailing specialist contractors who can provide Level 2/3 response and assistance at the scene of an incident. The database contains contact details for specialist contractors that cover a majority of locations around the world. This information is usually difficult to source, which is why the database was created.

How do I know that a contractor offers the service that I require?
The services offered by a contractor are displayed on their page entry. Additional information is often detailed in their capability statement. If no information is provided, please contact the contractor directly using the contact details provided for further information.

How do I know that a contractor serves my country?
The areas where a contractor operates are displayed on their page entry.

Why are there no prices for contractors?
Prices are not given as they are at the discretion of the contractor and can or will change based on services required of them, which is why we do not provide information on the cost of their services.

Can I compare multiple contractors?
The comparison tool allows you to compare certain aspects of selected contractors

Can NCEC recommend a service provider to me?
Our clients use NCEC for trusted and impartial advice, so we do not recommend or favour any one service provider over another. In addition, we do not audit or accredit the service providers appearing on the database.

Can I recommend a service provider?
We gladly appreciate if a service provider can be recommended to us for addition onto the database as we are constantly expanding it as more information is sourced. If you would like to, please send an email detailing the information of the service provider to info@chemrespond.com.

Can I recommend a User?
We gladly appreciate if a new User can be recommended to us for access to the database. If you would like to, please send an email detailing the information of the User you wish to recommend to info@chemrespond.com.

I no longer need to use the database, how do I delete my account?
If you no longer require the use of the database and would like your account to be deleted, please send an email to info@chemrespond.com with your request.

Suppliers

I am a service provider how do I get onto the database?
Click on the Service Providers button on the homepage and complete the form. We will then contact you to discuss your entry and provide you with log in details.

Do I need to pay to be included on the database?
Inclusion on the supplier database is free

How do I update my entry?
Once you have your login details you can amend and add to your entry via your administration screen.